What’s the deal with accountability in your organization?

A few weeks ago, I was in a government service centre to hand in the licence plates for one of my old cars. As you would most likely guess, the waiting room was jam-packed with people. I took a number from the ticket machine and realized there were twenty-two people ahead of me. I sighed – this was going to take a while.

I looked around to see if a chair was available and only found one.  At a distance, I noticed a paper bag next to the vacant chair. I thought someone was still using it, so I remained standing. Then a person sitting next to that open chair said to me that the individual had left a while ago and the seat was free.


Let’s keep in touch