Individual Accountability

Do You Have The Courage And Humility To Apologize After A Screw Up?

When all was said and done, last Sunday night at the 2017 Oscars, all that people will remember is the apology. An act of contrition was definitely required after PwC – the accounting firm that had helped tabulate votes and identify Oscar winners for the past 83 years – handed the wrong envelope to actors …

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Do You Have The Guts To Speak Your Mind?

Michael Stuban’s last email to his bosses at the Pennsylvania Turnpike Commission was a real doozy. In his last on-the-job act before retiring, the 58-year-old middle manager fired off a scathingly critical email last fall that accused PA Turnpike of rampant nepotism, unaccountable executive leadership, and low morale brought on by incompetent managers.